Assessor Resource
FNSCRD405A
Manage overdue customer accounts
Assessment tool
Version 1.0
Issue Date: May 2024
This unit may be adapted to meet a range of debt recovery and debt management job roles.
This unit describes the performance outcomes, skills and knowledge required to correctly initiate and complete the management of customer accounts which have outstanding payments.
This unit has application to a variety of financial services sectors and is applicable to individuals working within enterprises and job roles subject to licensing, legislative, regulatory or certification requirements so the varying Commonwealth, State or Territory requirements should be confirmed with the relevant body.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)